What to do when something looks wrong
Check the facts, tell the right person, and keep a record. Practise the steps on an error, a manager and a suspicious payment.
Task 1First, check the facts4 questions
Most things that look wrong are honest mistakes. The first step is always to check the records, not to accuse anyone.
| Date | Details | Invoices | Payments |
|---|---|---|---|
| 3 Mar | Invoice 4417 | 860.00 | |
| 10 Mar | Payment for invoice 4417 | 860.00 | |
| 14 Mar | Invoice 4460 | 1,240.00 | |
| 17 Mar | Payment for invoice 4417 | 860.00 | |
| 28 Mar | Payment for invoice 4460 | 1,240.00 |
When the facts are clear, tell your manager. An error is then put right in the open, with a record of what was done.
Task 2Who to tell, and in what order3 questions
Task 3When the money itself looks wrong3 questions